Frequently Asked Questions
Answers to the most common questions about our products, orders, shipping and payments.
Suitability varies by product and skin type. Check the product-specific ingredients and directions before use. If you have a skin condition or are unsure whether a product is suitable for you, ask a qualified healthcare professional.
Look for the Ingredients section on the product page and check the list on the packaging. Formulas differ between products. If the list is missing or you need clarification, contact us with the product name before ordering.
Delivery usually takes 3–5 working days, depending on your city and courier service.
Once your order is shipped, you will receive a tracking number to check your order status.
You will receive your tracking ID via email once your order is shipped.
You can track your order anytime through the Track Your Order page available in our website menu.
Return or exchange claims must be made within 24 hours of receiving the order.
Requests are only accepted for incorrect, damaged, or expired products, and the item must be unused, sealed, and in its original condition.